Gaming should be a source of entertainment, not stress. DBK99 believes every player's safety and mental well-being comes first. Learn about our responsible gaming policy and build healthier habits.
Responsible gaming means enjoying gaming as a healthy form of entertainment — where you remain fully in control of your time, money, and emotions. At DBK99, we believe the experience is truly enjoyable when every user plays with awareness. Gaming should never come into conflict with your other responsibilities in life.
On our platform, responsible gaming is more than a policy — it is a culture at the core of everything we do. We are committed to creating an environment for every player where gaming is always safe, within limits, and enjoyable.
The pillars of responsible gaming are: staying aware of your budget, setting gaming time limits, monitoring your mental state, and having the courage to seek help when needed. DBK99 provides all the tools and features to support you in each of these areas.
Remember — gaming is for entertainment, not a source of income. Make every betting decision with a clear head.
DBK99 is a licensed and regulated online gaming platform that places its users' well-being above all else. Our responsible gaming program is built on international best practices and updated on an ongoing basis.
DBK99 upholds international responsible gaming standards and verifies compliance through independent audits every year.
Log in to DBK99 and set various gaming limits directly from your account settings. These limits help you stay in control of your gaming habits and protect you from overspending.
Set a maximum daily, weekly, or monthly deposit amount.
Set a maximum loss amount you are comfortable with over a given period.
Easily control how much you wager in each session.
Set a daily limit on how many hours you spend playing.
Receive automatic reminders after a set period — review your time spent and money used.
Take a voluntary break from 1 day up to 6 weeks.
Decreasing a limit takes effect immediately. Requests to increase a limit will take effect after 7 days, giving you time to reconsider your decision.
Ask yourself the questions below. If you answer yes to more than one, reach out to us or consider taking a break.
Still unable to stop playing even after exceeding your budget?
Are you hiding your gaming from family or friends?
Are you placing bigger bets to try to recover your losses?
Do you feel restless or anxious when you are not gaming?
Are you prioritizing gaming over work, family, or studies?
Are you taking out loans or dipping into savings to cover gaming costs?
Are you being dishonest about your gaming or experiencing depression because of it?
If three or more of your answers are "Yes", please contact our support team immediately or activate self-exclusion.
Self-Exclusion is dbk99's most powerful responsible gaming tool. It allows you to voluntarily block access to your account for a set period or permanently.
To activate self-exclusion, go to your account settings or contact our support team directly. Your account balance will remain secure during the exclusion period and can be withdrawn once it ends.
Short-term exclusions cannot be cancelled before they expire. Reactivating a permanent exclusion requires a minimum waiting period of 6 months and a professional assessment.
DBK99 strictly prohibits anyone under the age of 18. We take every precaution to protect minors and maintain the following measures:
Our advice to parents: use avatar or PIN protection on home computers and devices, monitor your child's internet usage regularly, and have open conversations about the risks of online gaming.
Registering with a false age will result in the account and all associated transactions being voided, and legal action may be taken.
Gaming addiction is a recognized mental health condition, and seeking help is a sign of courage. DBK99 believes that with the right support at the right time, anyone can return to healthy gaming habits.
DBK99 Support
24/7 Live Chat & EmailOur support team is always on hand for any issue. Chat with us directly via live chat.
Professional Counseling
Free Counseling ReferralWe will help connect you with an accredited gaming addiction specialist.
Educational Resources
Gaming Health GuideRead our free guides and resources to build healthier gaming habits.
Remember, asking for help is not a sign of weakness — it's the smart thing to do. Reach out through any dbk99 support channel and get back to enjoying your gaming experience.
Our Features
We combine cutting-edge technology with human support to ensure every player's safety.
View a real-time summary of all your deposits, withdrawals, and bets in one place. Get alerts before overspending becomes an issue.
Every new account goes through a strict KYC process to verify age and identity. Minors are completely blocked from access.
An automatic pop-up after 30, 60, or 90 minutes will remind you of your gaming time and spending.
Our AI-powered system detects unusual gaming patterns and automatically sends alerts when necessary.
Suspend or permanently close your account in one click, at any time. No waiting, no hassle.
Our trained support team is available around the clock — for everything from gaming concerns to mental health support.
Frequently Asked Questions
Here are answers to the questions our users ask most.