Dbk99 Privacy Policy —
Your Data, Our Responsibility

1 Introduction & Scope

Dbk99 is a trusted online gaming platform committed to providing users in Bangladesh with a safe and enjoyable gaming experience. This Privacy Policy explains how dbk99 collects, processes, and protects your personal information.

This policy applies to the dbk99 website, mobile app, and all related services. By creating an account on dbk99, you agree to this Privacy Policy. Please read it carefully.

2 What Data We Collect

Dbk99 only collects information necessary to provide its services. We never request unnecessary or excessive data. The table below outlines the types of data collected and their purposes:

If any additional information beyond the above is required, your separate consent will be obtained. dbk99 never processes additional data without your consent.

3 Purpose of Data Use

Dbk99 uses collected data for specific, legitimate purposes. We never misuse your information. The main use cases are:

• Creating, verifying, and maintaining your account.
• Processing deposits, withdrawals, and financial transactions.
• Preventing fraud, money laundering, and unauthorized access.
• Customer support and complaint resolution.
• Compliance with legal and regulatory obligations.
• Improving the platform and enhancing the overall user experience.
• Keeping you informed about relevant promotions and offers (subject to your consent).

4 Cookies & Tracking Technologies

The dbk99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Essential for login sessions and platform security; these cannot be disabled.
• Analytical Cookies: Remains active with your consent to help us understand how the site is used.
• Preference Cookies: Used to remember your language and layout preferences.
• Marketing Cookies: Used to display relevant advertisements; entirely optional.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features on the website.

5 Data Sharing Policy

Dbk99 may share your personal information with third parties only in the following limited circumstances:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket only receive the information necessary to process your transaction.
• Security Partners: Limited data sharing with specialized agencies for fraud prevention and cybersecurity purposes.
• Legal Authorities: Relevant information may be disclosed when required by a court order or government directive.
• Service Provider: Technical service providers are given access to the minimum data necessary to carry out their operations.

Strict Non-Disclosure Agreements (NDAs) are in place with all third parties. They are not permitted to use your information beyond what is directed by dbk99.

6 Data Retention Period

Dbk99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• All core data is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years after account closure (as required by law).
• KYC documents may be retained for up to 3 years after account closure.
• Log files and technical data are retained for a maximum of 12 months.
• Data collected via cookies is retained for a maximum of 24 months.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

7 Your Rights

As a dbk99 user, you have the following rights regarding your data. Contact us to exercise any of these rights:

• Right to Access: The right to request a copy of the data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Object to Processing: The right to object to the processing of your data for specific purposes.
• Right to Restriction: The right to request restriction of data processing in certain circumstances.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to Withdraw Consent: The right to withdraw any consent given at any time.

8 Protection of Minors

Dbk99 is strictly prohibited for anyone under the age of 18. We do not knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• Suspicious accounts will be suspended without verification.
• Any data found to belong to a minor will be deleted immediately.
• If parents have any concerns, they can contact us directly.

9 Security Measures

Dbk99 employs industry-leading technical and organizational measures to protect your personal data. Our security framework includes:

• 256-bit SSL/TLS Encryption: Industry-leading encryption is applied to all data transmissions.
• Firewall Protection: A multi-layer firewall system blocks all unauthorized access attempts.
• Two-Factor Authentication (2FA): An additional layer of security applied to logins and withdrawals.
• 24/7 Monitoring: A real-time security monitoring system is active around the clock.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Encrypted Database: All stored data is held in encrypted form.

In the event of a cybersecurity incident, dbk99 will notify affected users within 72 hours and advise them on the necessary steps to protect themselves.

10 Policy Changes

Dbk99 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes, an email or SMS notification will be sent.
• A notice will be displayed on the website homepage.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Users will have the opportunity to review any changes before they take effect.

Continued use of dbk99 after an updated policy is published will be considered acceptance of the revised terms. If you object to any changes, you have the right to request closure of your account.

11 Contact Us

For any questions, complaints, or to exercise your data rights under our Privacy Policy, please contact our Data Protection team:

Frequently Asked Questions